Relaxing Station · Last updated: September 2, 2026
Need help with the Relaxing Station app or with a visit to one of our studios? Contact us using any of the options below and a real person will get back to you.
Email: info@relaxingstation.com
In the app: open the menu (☰) and choose Feedback, or go to relaxingstation.com/member/feedback — no account required.
In person: stop by any of our studios during opening hours (addresses below).
Mail: Relaxing Station Franchise LLC, 17512 E Pondlilly Dr, Parker, CO 80134, USA
We answer email within one business day.
Open the app, pick a studio from the store list, and the technician board shows every technician with a live wait time — Now, a number of minutes, or Off if that technician is not working today. The numbers update by themselves throughout the day. You do not need an account to look.
From the technician board, tap Join to Qu-in online at the bottom of the screen, read the short "How Qu-in works" explanation, then tap I understand — join. You will be asked to create a free account or sign in (Apple, Google, or email) so that we can hold your place and text you when your technician is ready. Then choose your session length and confirm. Your place in line is held from the moment you confirm.
No account is needed to browse studios, check wait times, or send us feedback. A free account is required to hold a place in the queue, because we need a way to reach you when it is your turn.
Yes. After you join the queue you can set up additional guests in the same visit and send them a link to fill in their own details. Qu-in is a queue, not a fixed appointment, so each guest starts when their own technician is free — if starting together matters to you, pick technicians whose wait times are close to each other.
Membership is a separate, optional program that costs $10 per year. Its benefits are redeemed in person at our studios. It is not required to use the app. If membership is not for you, tell us within 30 days and we refund every cent.
You can buy a gift card in the app and have it delivered by text message or email. To check a balance, open the menu and choose Gift card, or go to relaxingstation.com/member/giftcheck and enter the card number. If a gift card was not delivered, email us with the purchase date and the recipient's phone number and we will re-send it.
Check that the phone number on your account is correct, and that your phone is not blocking messages from unknown numbers. Email us and we will resend it.
Open the menu and choose Profile to change your name, phone number, email, or language. To delete your account and the personal data attached to it, email info@relaxingstation.com from the address on your account, or write to the mailing address above. We complete deletion requests within 30 days and confirm by email.
Email us with the date and the last four digits of the card used, and we will look it up. Gift card and membership payments are processed by PayPal.
Close the app fully and reopen it. If the problem continues, email us and include your phone model, iOS version, and what you were doing when it happened — a screenshot helps a lot.
| Parker, CO | 10463 S Parker Rd, Parker, CO 80134 |
| Boulder, CO | 2712 28th St, Boulder, CO 80301 |
| Denver, CO | 1405 Krameria St, Denver, CO 80220 |
| Denver, CO | 1345 E 22nd Ave, Denver, CO 80205 |
| Santa Barbara, CA | 3009 State St, Santa Barbara, CA 93105 |
| Santa Barbara, CA | 521 State St, Santa Barbara, CA 93101 |
| Nagoya, Japan | 〒465-0065 愛知県名古屋市名東区梅森坂2丁目110 |
Opening hours for each studio are shown in the app on that studio's page.
The app is available in fourteen languages. Change the language from the selector at the top of the store list. You are welcome to write to us in your own language — info@relaxingstation.com.